Privacy & Cookie Policy
At Biggin Hall, we are committed to protecting the privacy and personal information of our guests, website visitors and subscribers. This Privacy & Cookie Policy explains how we collect, use and protect your personal data when you interact with us, whether through our website, booking systems, email communications or in person.
Personal Information We Collect
We may collect and process the following personal information:
- Name
- Email address
- Telephone number
- Postal address
- Booking details (including dates of stay, room type and preferences)
- Enquiry information submitted via contact or event enquiry forms
- Newsletter subscription details
- Payment information (processed securely via third-party providers)
Booking information is collected either directly by Biggin Hall or via our third-party booking system, Guestline. Biggin Hall does not store booking data on the website itself.
How We Use Your Information
We collect personal information to manage bookings, provide our services and communicate with you appropriately. This includes:
- Processing accommodation, dining and event bookings
- Responding to enquiries submitted via our website or by email
- Sending newsletters, updates and special offers (where you have opted in)
- Managing guest relationships and providing customer service
- Taking and processing payments securely
- Improving our website, services and marketing activity
We do not sell, rent or trade your personal data to third parties for marketing purposes.
Third-Party Services
To operate our business effectively, we work with trusted third-party providers, including:
- Guestline – our online booking engine, which securely manages booking information
- Payment service providers for processing card payments
- Email marketing platforms used for newsletters and guest communications
- Advertising platforms such as Google Ads and Meta (Facebook & Instagram)
These providers only process personal data on our behalf and in line with applicable data protection regulations.
Payments
Payments are processed securely either through our third-party booking system or directly at Biggin Hall. We do not store full card details on our website.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how our website is used.
This includes:
- Google Analytics (GA4) to analyse website performance and usage
- Meta Pixel to help us understand the effectiveness of our advertising
Cookies are small text files stored on your device. You can manage or disable cookies via your browser settings. Please note that restricting cookies may affect how the website functions.
Data Security
We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, misuse, loss or disclosure. While we take care to protect your data, no method of online transmission or storage is completely secure.
How Long We Keep Your Data
We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and operational requirements.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data where appropriate
- Withdraw consent for marketing communications at any time
Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page and will take effect immediately.
Contact Us
If you have any questions about this Privacy & Cookie Policy, or wish to make a data-related request, please contact us at:
enquiries@bigginhall.co.uk